Shipping & Returns

Shipping and Return policy:

Shipping:

All orders in the continental USA are $8 flat rate USPS

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses. We use UPS exclusively for expedited orders.  If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Suburban Soul will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

We do not ship International at this time.

 

Returns:

We accept returns for refund within 14 calendar days from the date you receive your order. 

We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order. 

Items marked with Final Sale cannot be returned, refunded or exchanged. 

Non qualifying items - smells of smoke, has stains, animal hair, has been washed/worn, or damaged will not qualify.  Items must be in its original condition with tags attached.  If your items do not qualify for store credit/exchange you will need to make arrangements for it to be returned.  If arrangements are not made - after 15 days the items will go to a Home that Shelters Women.   

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items in the package you received them in. Enclose a copy of the receipt .

Please note that shipping and handling charges are not refundable. The cost of the return shipping of 8.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Suburban Soul.

 

SEND RETURNS TO:

Suburban Soul Returns Dept.
Order #_________________
317  #21 N.W Gilman blvd
Issaquah, WA 98027